FAQ

Trex high-performance decking and railing products combine low-maintenance upkeep and design minded style—all backed by our 25-year Limited Residential Warranty. The protective shell technology means all of our deck boards resist staining, fading and cracking, with the highest level of scratch resistance available from our Transcend Earth Tones and Tropicals decking lines, followed by Select Earth Tones, Enhance Naturals and Enhance Basics. Beyond that, Trex offers a variety of high-performance railing choices to meet different levels of style, performance and affordability.
Understanding the differences between early-generation Trex decking and new high-performance Trex decking is an important factor in understanding what to expect from different kinds of decking. You'll notice a few key differences in performance and longevity, but there is one benefit both products have in common: Each is made from 95% recycled materials.
When it comes to composite vs. wood, there's more to the story than the upfront price. While wood may be cheaper on day one, it could end up costing you far more by day 365 (and well beyond). Composite means quality, beauty and minimal maintenance, saving you time, money and everything that comes with a call to the handyman. Plus, the high-performance composite shell of composite decking resists rotting, staining and cracking.
Composite decking typically consists of some type of plastic material, such as polyethylene and/or polyvinyl chloride, and wood particles. A good composite deck should come with at least 25 year warranty from manufacturer.
Composite decking has come a long way in the past five years. Today’s composites reflect the beauty of natural and exotic hardwoods, complete with subtle streaking and varied wood grain patterns.
Although it requires an investment of time and money, it costs significantly less than replacement, as long as the deck is structurally intact and the wood is healthy. When Deck Guru inspects your deck, We will be able to tell you if it can be repaired or if you need to tear it out and start over.
It can take up to 36 hours to dry completely, depending on the weather conditions. We recommend not placing the furniture back on the deck until 48 hours have passed.
We offer Deck Guru in many different colors. You can choose to use one color or go with a two-tone design. The coating can be mixed with the color pigment of your choice.
The best possible scenario is a warm, sunny day. We strive to schedule our appointments around the weather, but you can’t always predict it. If rain, snow or wind causes damage to a freshly applied coating, our team will be happy to return and touch it up.
No worries – we will automatically reschedule it for the next available time window and notify you about the new date.
The Deck Guru Coating can be cleaned with a brush, composite deck cleaner and water. Never use a pressure washer to clean your deck once the coating has been applied.
Yes, we do: 24 months on workmanship by installer and 10 years on the product provided directly by the manufacturer.
No, you don’t, as long as you provide us access to your deck (e.g. by leaving the gate open, etc.). Our team can use ladders if you are not home. However, we ask you to keep your pets indoors and don’t allow them to walk on the deck for at least 24 hours.
We ask you to remove all your deck furniture, as well as any items from underneath the deck. Bring all outdoor pets indoors or ensure they don’t have access to the deck. If you are unable to move all the furniture yourself, our team will be happy to assist with the heavy items.
Application itself doesn’t take long, but the preparation work is extensive and inclement weather may interfere. We provide you with a project completion date which is 60 days from the date contract was signed .This is more of a “worst case scenario” time frame considering the weather. Before applying the Deck Guru coating, we clean your deck and seal it to eliminate cracks and create a smooth surface. The sealant must cure completely, which may take longer if the cracks are deep and extensive.